Welcome to the Rina Tairo Jewellery online service.
Please read these Terms & Conditions for Buying Goods Online before placing and order. By placing and order using this service you are accepting these Terms & Conditions.
Whilst we make every effort to ensure our Website is as accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which our beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing and order on the Website.
If a fault occurs in the service you should report it to info@rinatairo.com and we will attempt to correct the fault as soon as we reasonably can.
Definitions & general considerations
“Custom Commisioned jewellery” means any items of jewellery that is created by us in accordance with your specifications (this includes but is not limited to items with customised design, metals, stones or engravings.
“We” and “us” means Rina Tairo Jewellery.
“Website” means the website at www.rinatairo.com
“You” means the person using the Website to purchase any of our goods online.
“Working days” means all days other than Saturdays, Sundays and English statutory and public holidays.
By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian.
Process for online orders and cancellations
Ordering process and contract formation.
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
when we despatch your goods, we will send you a confirmation of despatch email. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under the binding contract.
Important note regarding Custom Commisioned Jewellery: The above order process does not apply in relation to your orders for Custom Commisioned Jewellery. We will acknowledge your order as described in step 1 above, however the following order process shall apply:
We will send you an order confirmation by email on or shortly before the date on which payment for your Custom Commisioned Jewellery will be processed. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
Your payment will be generally processed within a maximum of 2 to 3 days (excluding weekends and bank holidays) from the date on which you receive our order confirmation email.
Once your order is ready for despatch we will send you a despatch confirmation email.
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised.
Where there are issues with the authorisation process or validation checks, your delivery will be delayed as a result.
We do not have to accept your order, and in particular, we will not accept your order if:
we do not have the goods in stock/the goods in stock appear to be damaged;
your payment is not authorised;
there is an error on our Website regarding the price or other details of the goods;
you have cancelled your order in accordance with the instructions below
We will contact you as soon as practicable (by email or by telephone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we have sent our despatch confirmation email to you. Please see the Contact us page for our telephone number and email address. To cancel your order, you will need to give us your name and address details as well as your order details.
If you cancel part of an order the postage and packaging charge will be recalculated on the price of the goods you keep. This may affect your delivery charge payment.
Please note the above does not apply to your orders for Custom Commisioned Jewellery (please see our Custom Commisioned Jewellery section below).
Returning goods after despatch
Cooling off period
When you order from us online, you are entitled to a cooling off period after receipt of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling-off period is 7 days (from receipt of your goods) which includes any statutory cooling off period.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a despatch email from us) and ends 7 days after the day following delivery of the goods.
Unless we are a fault (for example where you have received faulty items), certain items are excluded from the cooling off period guarantee: these include Custom Commisioned jewellery or engraved items, as well as pierced items where their packaging has been open, please also see our Custom Commisioned section below.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. If you buy a gift online, the recipient will not be able to get a cash refund if they wanted to return the goods but we will exchange the unwanted gift for a gift voucher to the value of the gift, providing the goods are returned and a receipt produced within the cooling-off period.
Returning Goods
Please refer to our Returns and Exchanges page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them.Goods must be returned in their original condition, including immediate packaging, within the cooling-off period.
Custom made orders
When you order Custom Commisioned jewellery from our website, we will create a specific and potentially unique piece of jewellery designed around your own specific requirements.
You may change your mind and notify us that you with to cancel your order for Custom Commisioned Jewellery at any time before you receive our email confirming acceptance of your order for Hand Made jewellery (see ordering process and contract information above).
Once you have received our order confirmation email, a binding agreement will be formed and you will no longer have the ability to cancel your order. If however your item is faulty or does not match the specifications contained in your order, please refer to our Returns and exchanges section.
Delivery information
When will I receive my goods?
We will send you an email as soon as your goods have been despatched.
We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information section. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.
Please note that you will need someone to sign and accept deliveries.
Product availability
If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.
Pricing and payment
Prices throughout this website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Prices include VAT. Packaging and delivery costs will be added to the total price of your goods ( and will be clearly indicated on your order check out page).
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled and no payment will be taken from you if we cannot get in contact with you to notify you of the error.
Your payment card will be debited for your order on the day that we send you the despatch confirmation email (ie the day on which we despatch your goods).
Other Information
Company Information
RINA TAIRO
13&1/2
Prince Albert street
Brighton
East Sussex
BN1 1HE
UK
If you have any questions relating to this website, please contact by email here :
or
Telephone: 44 1273 774288
